Screenjar makes it easy for your customers to send you videos of their screens. That's it.
It's a super simple solution which is a breath of fresh air when compared to other software solutions that try to be all things to all people.
The company behind Screenjar is almost just as simple. In fact, the company is just one person.
I'm Ramy and I run Screenjar. I could come up with a story about how I spent hours going back-and-forth with a customer trying to diagnose a support issue when the idea hit me like a ton of bricks, but that would be a lie.
Screenjar was initially called User Tasks and it was a simple way to do customer research. The idea was that when you're working on a new product or feature, you could send testers a link that makes it easy for them to record themselves using your new tool. Sounds familiar, right?
As soon as I shared what I was working on, people instantly started asking about customer support and whether it could be used in that context. It became clear that that's where I should focus.
Even though it wasn't the original problem I set out to solve, it's a problem we can all relate to.
Whether you've experienced it as a customer support person or as a customer, trying to communicate tricky software issues with text and a couple of screenshots is super frustrating.
I won't promise that Screenjar won't grow to include more ways to improve customer support with video, but I do promise that it will never become a bloated, complicated product that tries to do too much.