Skip the customer support back-and-forth
Make it ridiculously easy for customers to send you video recordings of their screen. No download/install required.
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How it works
1. Ask your customer to record their screen
When a customer contacts you with an issue they're struggling to explain, generate a video request link with our Chrome extension or from the Screenjar dashboard and share it with the customer
2. Your customer records their screen
They can do it in their own time and don't have to download or install anything
3. The video is saved for you to review
You're notified by email and you can watch the video from the same unique link that it was recorded from
4. Optionally share the video with your team
If you need to involve the product team, you can easily share the recording with them
"Screenjar makes it so much easier for us to help our customers and resolve more complex cases quicker. It really improved our processes and it’s really easy to use for both us and the customer."
A better experience for your customers
Giving customers the option to record their issue rather than try explain it by text makes their life easier
Better collaboration with your product team
Communicating a support issue to your product team is much easier when you have a video of it from the customer's perspective
Less back-and-forth
Tricky support issues that would normally take hours of back-and-forth messages or a Zoom call to diagnose can be communicated easily with short video clips
Super easy to get started
There's no big integration process or steep learning curve
Start using Screenjar to improve your customer support workflow today