What exactly isn't working? Which browser is the customer using? Is it a technical error or is the interface causing confusion?
Diagnosing tricky support issues is frustrating & time consuming for everyone involved
Get the information you need and give customers a better experience by making it easy for them to show you exactly what's up
Send them a unique screen recording request link that they can use in their own time
No downloads or extensions required See a live demo
You're notified when they're done recording and the video is saved for you to review at the same unique link you sent them
It's an ideal way to understand complex support issues without having to set up video calls
Ready for a better way to diagnose support issues?